Hospital: Imam Reza
Geographical Location: Southwest of Urmia metropolis
The Area: 10 hectare
The building area:26000 m2
Number of beds:256
Number of insured: 1118574 home insurance and incidental, 88930 pensioner people home and conditioned
Senior managers of Hospital
Hospital chief: Dr. Masoud Khazrani
Hospital manager: Dr. Mohsen Mohammadpour
Nursing manager: Mr. Mojtaba Samadzadeh
Vision of Imam Reza Hospital
We believe firm the construction of accountability, satisfaction and treatment and with relying on columns of clinical governance and in land area of human capital engaged and professional organizational knowledge and creative to worthy host for guests that they have chosen us.
Our clear vision widens for the customer patient safety and staffs and continuous improvement of health services. We hope with trust in God and with settlement of accreditation standards always serve as one civilian centers of social security on top of treatment and health and always trust worthy and selection of patients.
The Mission of Imam Reza Hospital
As regards this hospital is the only property hospital unit of social security organization in the province of west Azerbaijan. Therefore the insured social security in the province mainly refers this hospital to receipt inpatients medical services. The main objective of the hospital to provide appropriate services and following to attract to insure located the higher tariffs.
Speciality and subspeciality medical services for inpatient and outpatient by using day efficient equipment and specialized medical technology to public especially insured social security special note to improve coordination services and use experienced staffs and trained under normal circumstances and crisis.
1. Islamic and human principles and values
2. Patient rights and medical ethics
4. Satisfaction of patients and staffs
5. Environmental protection
1. Islamic and human principles and values
2. Patients right and medical ethics
4. Increase satisfaction of patients and staff
5. Environmental protection
This organization performance all strategic activities for conversion to actions according to clinical governance standards and accreditation
Get the phoenix of premier hospital at the first national festival of clinical governance in 2011
Get the high degree evaluation in evaluation of medical sciences.
Receiving certificates of ISO14001 and 9001 and OHAST 18001
Patient bill of right:
1. Get good health care is the right patient
Health services should:
1-1. Worthy of human dignity and with respect to values cultural and religious beliefs.
1-2. Based on honesty, equity, politeness and kindness.
1-3. Free from any discrimination including ethnic, cultural, religious, disease and gender.
1-4. Based on knowledge.
1-5. Excellence is based on patient interests.
1-6. Distribution of health resources based on justice and priorities therapy.
1-7. Based on coordination of care elements including prevention, diagnosis, treatment and rehabilitation.
1-8. Providing all necessary basic amenities and away from imposition of pain and suffering and unnecessary restrictions.
1-9. Special note to the rights of vulnerable groups including children, pregnant women, seniors, mentally ills, prisoners, physically and mentally disabled and people unsupervised.
1-10. In the fastest time possible and with respect to the time the patient.
1-11. To consider variables such as language, age and gender of recipients of services.
1-12. Do emergency care no matter what it costs.
1-13. In emergency care if that is not possible to provide appropriate services its necessary after providing essential services and comments to provide patient transfer unit.
1-14. In the final stage of life an irreversible condition and imminent death providing patient comfort to alleviate the suffering of patient according to the psychological, social, spiritual and emotional needs patient dying right in the final moments someone who wants to be mobile.
2. Information must be properly and adequately to the patient
2-1. information should include the following:
2-1-1. patient rights legislation at the time of admission.
2-1-2. terms and predictable hospital costs both medical and non medical services and insurance policy and introduction of support system at the time of admission.
2-1-3. name and professional responsibility and rating of medical staffs including doctor, nurse and students and professional relationship with each other.
2-1-4. diagnostic and therapeutic procedures and strengths and weaknesses of each method and its possible side effects, diagnosis and complications and as well as all information is decision- making affecting patient.
2-1-5. how to access physicians and the main members of the medical team during treatment.
2-1-6. all research activities
2-1-7. training necessary for continuation of treatment
2-2. presentation information should be as follows:
2-2-1. providing information should be at the right time and according patients condition including anxiety and pain and his personal characteristics including language and education and can be understood. Delay in treatment to damage the patient's presentation of above information in this case information transfer after the necessary action the first time should be taken. Respect for patient refusal of information unless failure to inform or put others at risk.
2-2-2. patient access to all records and information and request correction of errors.
3. Respect the patients right to choose and decide freely receive health services.
3-1. the range of choice and decision making including.
3-1-1. choice of doctor and health service facility in the frame work of the regulations.
3-1-2. Choose and surveys of the second doctor as consultant.
3-1-3. participate or non participate in any research to ensure that his decision will have no effect on the continuity and health services.
3-1-4. accept or reject the proposed treatment after becoming aware of possible side effects resulting from acceptance or rejection except in cases of suicide or where refusal to treat someone else was in serious danger.
3-1-5. patients with previous comments about future management actions when patients have decision making capacity.
3-2. conditions choices and decisions.
3-2-1. the patient should be free and informed choices and decisions based on adequate information and comprehensive.
3-2-2. after providing information giving adequate time to the patient to decide
4. Health services should be based on respect for patient privacy and the principle of confidentiality.
4-1. observes the principle of confidentiality of all patient information is essential unless the law has exceptions.
4-2. respect for patient privacy at all stages of care and provide all necessary facilities to ensure privacy.
4-3. access to information just is patient and health care team and the patient allowed and people who are considered punishable by low.
4-4. right patient at diagnostic procedures especially examinations have trusted person accompanied one of the child's right unless unlike medical necessity.
5. Access to effective complaints system right of patients.
5-1. the patient has the right to complaints to the competent authorities without impairment of quality of service in case of claim of their right.
5-2. be aware of complaints results.
5-3. compensation for damage caused by error of health service providers after address and proof of regulations in the shortest time possible.
• ICU- A
• ICU- B
• CCU- A
• CCU- B
• Day care
• Operating theater
• General surgery (men and women)
• Internal wards (men and women)
• neonatal ward
• Delivery room
• Surgical obstetrics
Public relations unit
Office of accreditation
Finance and discharge of patients
Administrative- medical records and statistics
Environmental and professional health
Hospital infection control